Measuring the Wrong Things: How Flawed KPIs Quietly Undermine Supply Chain Excellence
The most dangerous metrics in supply chain management are not the ones that produce bad data—they are the ones that produce perfectly accurate data about the wrong outcomes. Recognized supply chain leaders have discovered, often at significant cost, that well-designed measurement systems can systematically reward local optimization while eroding the system-wide performance that defines genuine excellence. This is a reckoning the industry can no longer afford to delay.